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Privacy policy

This privacy policy explains the basis on which we will deal with any personal data, including but not limited to payment data, and other data that we collect from you or from other sources or that you provide to us (referred to as "data"). In order to access and use the website / or the Irvana mobile application (collectively referred to as the “website”), services and applications (collectively referred to as the “services”). We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our services, you agree to handle the data in accordance with this privacy policy.

The first-person references (or the like) in this privacy policy are references to Irvana. Cook and the references "to you" or "the user" are references to you as an individual or legal person, as the case may be.

What data may we collect from you?

We may collect and process the following data:

  • Data that you provide by filling out forms on the site, including data that was provided when registering to use the site and other joint registrations (for example, social media logins), subscribing to our services, publishing materials or requesting other services.

  • Data that you provide when entering a competition or promotion through our site, completing a poll or polls, or submitting reviews, certificates or comments.

  • The data that you provide to us, or that we may collect from you, when you inform us of any difficulty you face when using our site.

  • Record correspondence if you contact us.
  • General, aggregated, demographic and impersonal data.

  • If you download or use our mobile application, we may be able to access details related to your location and mobile location, including the unique identifier for your device.

  • Details of the transactions that you have made through our website and details of our processing and delivery of the goods you ordered.

  • Details about your computer, including, for example, your IP address, operating system, browser type, as well as data related to your general internet use (for example: by using technology that stores or accesses data on your device, such as Cookies, conversion tracking code, web beacons, etc. (collectively referred to as "cookies")).
  • Your email address that was provided to us by third parties who have assured us that they have your consent to share your email address.
  • Any other data we consider necessary to enhance your experience using the website
  • How will we use your data?

    We may use data in the following cases:

      • To provide you with information, products or services that you request from us or we think that you may be interested in them, and where you have agreed to be contacted for such purposes.
      • To provide you with services based on where you are located, such as advertising, search results, and other content intended for you.
      • To implement the obligations arising from any contracts concluded between you and any other party that uses our site, or between you and us.
      • To improve our services and to provide better and more customized services.
      • To ensure that our website content is presented in the most effective way for you and the device you use to access our website.
      • To notify you of changes to our site.
      • For any other reason we consider it necessary to enhance your browsing experience on the site.
      • To run incentive programs and meet your requests for these incentives, and / or to allow you to participate in competitions and notify you in case of winning.

      To whom can we disclose the data?

      Our customer data is a very important part of our business. Therefore, we do not share data except as mentioned below only and with companies that follow practices that have protection features, and at a minimum, similar to the advantages of those practices mentioned in the privacy policy:

      Other parties. To provide our services, we may cooperate with other companies affiliated with us or service providers that are not affiliated with us (for example: logistic companies used to deliver products to you, marketing companies, processing payments to conduct online transactions, etc.). It is possible that these other companies, in order to carry out your transactions, store data in a digital wallet so that your use of our services is more effective.

      You understand how important it is for these companies to have access to relevant data to perform their duties. We are keen that these companies do not use the data for other purposes. We may also receive data from these companies (for example: updated delivery data and addresses), for the purpose of using them (for example: to correct our records and deliver goods for a purchase that you make). By using the website, you agree to the transfer, storage, use, and disclosure of data between our affiliates and non-affiliated service providers, wherever their geographical location is. Provided that these companies are contractually bound to respect data privacy.

      Marketing and promotions. We may also use the data to provide you with information about goods and services that you may be interested in, as well as enhance your experience in browsing and using the site, service messages, new features, improvements, special offers and events of interest. We may communicate with you via various channels, including but not limited to emails, web notifications, posts, phone, application messages, and news article transmission cards.

      We may allow a third party to use the data, for example: we may provide data to advertisers to help them reach the target audience to enable us to comply with our obligations in front of advertisers (ie: by showing their ads to the target audience).

      In addition, to participate in some of our competitions and promotions, you may be required to provide additional data. For example: If you win a competition, you may be asked to provide more personal data to confirm your eligibility and award you. This data is collected by us or by participating sponsors or sellers of promotional offers. Please note that you should review the privacy policies of this third party to see how it uses any data it collects.

      Business Transfers: In the event that our company or all of our assets are physically acquired, customer data will be one of the assets transferred to the new owner.

      Protecting our site and other sites: We disclose the customer’s account and other personal data when we believe that this disclosure is appropriate to comply with laws and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging data with other companies and institutions for several reasons, including fraud protection and credit risk reduction.

      Please note that our site may contain - from time to time - links to and from the websites of the networks of companies that we deal with, advertisers and our affiliates, and in the event that you enter a link from one of these links please be aware that these sites have their own privacy policies, and that we will not be responsible No liability or claim for these policies. Also, please check the policies of those websites before submitting any personal data or other information to them.

      How do we store your data?

      The data that we collect from you may be transferred or stored in a location outside the Kingdom of Saudi Arabia. It can also be processed by a team working outside the Kingdom of Saudi Arabia. However, this team works for us or for one of our suppliers. This team is involved - along with other tasks - in fulfilling your request, processing payment details and providing support services

      What protection standards do we apply?

      We take the necessary technical, commercial, technical, and administrative steps to ensure that the data is handled safely and in line with this privacy policy, in order to protect the data from unauthorized access, change, disclosure or destruction. It is possible for us, for example, to use encrypted electronic technology to protect data while it is sent to our site, in addition to an external electronic firewall, and electronic firewall technology on the host computer of our site so that we can block malicious attacks on the network. Only employees, service providers and agents who have to know the data will be allowed to access it in order to carry out their work.

      It is important for you to ensure that your password and the device that you use to access our site are protected in order to avoid any unauthorized access from others. It is you and your own responsibility to keep your password strictly confidential, for example, make sure to log out after using one of the shared-use devices.

      Unfortunately, the transmission of data over the Internet is not completely secure. Despite that, we will do our best to protect the data, but we do not guarantee the protection of the data sent to our site, and you alone bear the consequences of the risk of sending any data.

      How can you access and modify the data?

      You can access a wide range of data related to your account and your dealings with the site for the purpose of viewing data, and updating it in some cases.

      • Examples of data you can easily access on the site:

      • Updated data regarding your most recent purchase orders.

      • Personally identifiable data (including name, email, password, correspondence, and personal advertising preferences).

      • Payment settings (including credit card information).

      • Email notification settings.