What is the order retrieval policy?
istamor retrieves requests only in the following cases
- The product arrives in a damaged condition
- The product does not match the order
In the event that this occurs, you should report this within a maximum of one day of receiving the order, and at that time you will be contacted by a Estamor sales representative to clarify the procedures for returning the product. As for the amount of the product. Within 15 days as a maximum from the date of reporting the shipment. If the payment was upon receipt, the amount will be deposited in the form of a balance in the account from which the product was purchased
Unlike the two previous cases, Irvana.com does not accept the return of products as the companies' policy is clear in this regard, as it provides you with products
Competitive prices do not accept the return of the product in the absence of a mistake.
We kindly ask you to review the following questions for further clarification.
How long does it take for a courier to receive my returned items?
The postal representative will contact you within 3-5 days from the day the return conditions are met. However, it can sometimes take up to 2 weeks for a courier to collect the item.
How do I get a refund if I paid with a credit card?
If you have paid by electronic means (credit card or voucher), the amount paid will be returned in the form of a balance in your account. Once the terms of the refund are verified.
I lost the original packaging in which the item was received, how can I return it?
We accept returns of the item only if it is in an unopened original box and / or intact packaging with all labels and barcodes on it, however, if you want a distinction of information, you can contact technical support
What does 'retail package' never open mean?
His meanings in the condition that he received it in a new, unused, unopened and undamaged form in its original packaging. The package must be the same as when it was delivered to you.
Who pays the shipping fee when an item is returned?
You can return an item within 14 days from the delivered date.
I made an order but want to cancel / change it, how?
If any customer wants to cancel or change a specific variant in an order that he made before shipping it, you will pay US $ 3 in cancellation fees, and this is the fee for returning the product to the supplier.